Information We Collect
When you contact us for service, we collect the information you give us: your name, phone number, email address, and the address where the repair will happen. We also note details about your washing machine, like the brand, model, and the problem you're having.
If you use our website, we automatically collect some technical data such as your IP address, browser type, and the pages you visit. We use cookies and similar tools to gather this information.
How We Use Information
We use your contact details to schedule your repair, send you updates, and follow up after the job is done. The machine details help our technicians bring the right parts and fix your washer faster.
We may also use your information to improve our services, respond to your questions, and send you occasional offers or reminders that we think you'll find useful. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how you browse our site. Cookies are small text files stored on your device. They help us make the site work better for you.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use trusted third-party tools, like Google Analytics, to see how visitors use our site. These tools collect anonymous data such as page views and time spent on the site. This helps us improve our content and your experience.
We may also use third-party services for scheduling, payment processing, or customer reviews. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with our team members and trusted partners who need it to complete your repair or run our business. For example, we may share your address with a technician so they can find you.
We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer. In all cases, we share only what is necessary.
Data Retention
We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your personal information from loss, theft, and unauthorized access. These include physical, electronic, and procedural safeguards.
While we work hard to secure your data, no method of transmission over the internet or storage is 100% secure. We cannot guarantee absolute security, but we constantly review our practices to keep your information safe.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing. To exercise these rights, contact us using the details below.
If you have received marketing emails from us, you can unsubscribe by clicking the link in the email or by contacting us directly. We will respond to your request promptly.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on our website and change the effective date at the top. We encourage you to review this page periodically.
Your continued use of our website or services after any changes means you accept the updated policy.